1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you. This includes:

• Personal Identifiers: Name, postal address, unique personal identifier, email address, account name, Social Security number (for required identity verification), and passport or driver's license (for notarization and mail-handling compliance).
• Commercial Information: Records of services purchased, obtained, or considered, business entity details, and billing information.
• Internet Activity: Browsing history, search history, IP address, and information regarding your interaction with our website and client dashboard.

As a provider of commercial business addresses and mail-handling services, federal regulations require us to collect specific identification to verify the identities of our clients (for example, USPS Form 1583 compliance).

2. How We Use Your Information

We use the personal information we collect for the following business purposes:

• To provide, support, personalize, and develop our virtual office services.
• To process your requests, purchases, transactions, and payments, and to prevent transactional fraud.
• To handle, forward, or scan your business mail in accordance with your chosen plan and postal regulations.
• To communicate with you about your account, service updates, and marketing communications (which you can opt out of at any time).
• To comply with local, state, and federal legal obligations, including maintaining records of commercial tenants.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our services and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our secure client dashboard. For full details, see our Cookie Policy.

4. Data Sharing and Disclosure

Flexy Virtual Offices does not sell your personal information. We may share your personal information with:

• Service Providers: Vendors who assist us with IT, payment processing, fraud prevention, and mail-handling logistics.
• Legal Authorities: We may disclose information when required by law, such as to comply with a subpoena or similar legal process, or when requested by the United States Postal Service.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

5. Data Retention

We retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy. We retain and use your information to the extent necessary to comply with our legal obligations (for example, we are required to retain certain identity-verification documents for a minimum period after you close your account), resolve disputes, and enforce our legal agreements and policies.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• The right to know what personal information we collect and how it is used.
• The right to request deletion of your personal information (subject to legal and operational exceptions).
• The right to opt out of the sale of personal information (note: we do not sell your data).
• The right to correct inaccurate personal information.
• The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact our privacy team.

7. Security of Your Information

The security of your data is paramount. We use enterprise-grade, commercially acceptable means to protect your personal information, including encryption for document uploads and strict access controls for personnel handling physical mail at our locations. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, or country, where data-protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

9. Children’s Privacy

Our services are intended strictly for commercial and business use and are not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you believe a child has provided us with personal data, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” above. You are advised to review this Privacy Policy periodically for any changes.